Handcrafted Silver Charms.
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frequently asked questions
Welcome to our Frequently Asked Questions (FAQs) section! We understand that you may have questions about our products, services, or policies, and we're here to provide you with all the information you need.
1.Can I cancel or modify my order after it has been placed?
Unfortunately, we are unable to cancel or modify orders once they have been placed. However, you may be able to return the item for a refund within 48 hours once it has been delivered.
2.Do we get authenticity certificate for silver?
Our products have been created using silver with purity of 92.5 or above. You’ll also get Lvani certificate of purity along with your order.
3.Do you offer warranties or guarantees on your jewellery?
Confidence in every purchase with our Guarantee for Quality and Craftsmanship. Our 925 Silver offers peace of mind with our reliable warranties and guarantees. In case of any manufacturing defect with 6 months of purchase, we will repair your product free of cost. You have to ensure to send the product to our location.
4.Can I resize my ring if the size is not right?
All our rings are adjustable. You can open re-size them according to fingers and press with a little pressure to get the most secure fit.